Customer service and commitment to our clients is the driving force and main goal of our team. We strive to get it right and create a pleasant experience for you at every step of the way. We believe that you have the right to know what level of service you can expect from us at all times and we hope to exceed the already high expectations we have set for ourselves.
To strengthen and grow the Acupuncture profession by providing education, tools, and support that continually improve the productivity, profitability, and well-being of the alternative health community as a whole.
Customer Service Business Hours
Closed: Saturday-Sunday and all major holidays
*Information Network hours vary and do not apply to regularly listed customer service hours
Inquiries and Questions
Ordering with American Acupuncture Council
Seminars: Orders are transacted both Online (use coupon code: ONLINE to save 5% on seminars) and over the phone.
Digital Directory: Online Only
Information Network: Phone Only
Refunds & Credits
Seminars: We offer one of the most lenient policies in the business when it comes to seminars. If you book a seminar and need to cancel for any reason, a full refund is given as long as we have 30 days’ notice in advance of the seminar date. Within 30 days of the seminar, we are pleased to offer a full credit in the amount paid. This credit will never expire, and can be used towards the payment of any future seminar. In order to apply the credit that you have on file, simply call us and we can allocate that at your discretion.
Digital Directory: Refunds and credits are not offered once your account has been accessed via logging-in. Reoccurring subscription services can be cancelled at any time in the PROFILE section of the directory. Monthly or annual payments must be cancelled before auto deduct occurs, and refunds cannot be issued after they have occurred.
Information Network: Refunds and credits are not offered to Network Members once they have activated the service.
Changes to Seminar Dates and Locations
Continuing Education Units
State License Requirements: We are never able to answer questions about what your particular state or national regulatory agencies require in order for your license to renew, those questions must always be directed to that particular board. We would be happy to assist you in finding that contact information.
Certificates and Lost Certificate: Continuing Education Certificates from our live seminars are sent within 30 days of the seminar date. They are sent USPS in an oversized white envelope to the address provided at time of booking. If you do not receive your certificate within the 30 day window please contact us immediately. Inaccurate or incomplete paperwork, as well as non-payment of CEU fees will result in not being sent a certificate within the 30 day window. Once 60 days has passed from a seminar date, we are unable to rectify CEU processing issues due to regulatory reporting standards.
If for some reason you require a duplicate certificate, we are happy to process this request but it will take up to 30 days to receive a duplicate. Expedite requests can be fulfilled within 48 hours for a $25 expedite fee.