To strengthen and grow the Acupuncture profession by providing education, tools, and support that continually improve the productivity, profitability, and well-being of the alternative health community as a whole.
Customer service and commitment to our clients is the driving force and main goal of our team. We strive to get it right and create a pleasant experience for you at every step of the way. We believe that you have the right to know what level of service you can expect from us at all times and we hope to exceed the already high expectations we have set for ourselves.
Customer Service Business Hours
Closed: Saturday-Sunday and all major holidays
*Information Network hours vary and do not apply to regularly listed customer service hours
Inquiries and Questions
Ordering with American Acupuncture Council
Seminars: Orders are transacted both Online and over the phone.
AcuCode: Orders are transacted both Online and over the phone
Information Network: Orders are transacted both Online and over the phone.
Refunds & Credits
AccuCode Digital: Refunds are not offered once your account has been accessed via logging-in. Reoccurring subscription services can be cancelled at any time under My Account -> My subscriptions and select the action “cancel.” Payments must be cancelled before auto deduct occurs. Refunds for monthly subscriptions cannot be issued after they have occurred. Refunds are not offered for annual subscriptions after 3 months of usage.
Network: Refunds are not offered once you activated the service. Reoccurring subscription services can be cancelled at any time under My Account -> My subscriptions and select the action “cancel.” Payments must be cancelled before auto deduct occurs. Refunds for monthly subscriptions cannot be issued after they have occurred. Refunds are not offered for annual subscriptions after 3 months of usage.
HIPAA Software: Refunds are not offered once your account has been accessed via logging-in. Recurring subscription services can be cancelled at any time in the support section of the software. Monthly payments must be cancelled before auto deduct occurs, and refunds cannot be issued after they have occurred
Changes to Seminar Dates and Locations
Continuing Education Units
Approvals: We take all our business ventures seriously, but Continuing Education Units (CEUs) and/or Professional Development Activity (PDAs) are of the utmost importance to us because your professional licensure is so valuable. It is important to know that not every seminar is approved for CEUs or PDAs in your state or location. Many times we only apply for CEUs in the location or region where the seminar is hosted. In some instances CEUs may not be offered at all. Transparency with CEUs is always our main focus so we try and advertise approvals as best as possible, however if you have any doubts whether your program is approved or not it is always best to contact us so we can give you the most accurate answer. Verification of CEU approval should always be conducted independently with your state board or national regulatory agency.
State License Requirements: We are never able to answer questions about what your particular state or national regulatory agencies require in order for your license to renew, those questions must always be directed to that particular board. We would be happy to assist you in finding that contact information.
Certificates and Lost Certificate: Continuing Education Certificates from our live seminars are sent within 30 days of the seminar date. They are sent USPS in an oversized white envelope to the address provided at time of booking. If you do not receive your certificate within the 30 day window please contact us immediately. Inaccurate or incomplete paperwork, as well as non-payment of CEU fees will result in not being sent a certificate within the 30 day window. Once 60 days has passed from a seminar date, we are unable to rectify CEU processing issues due to regulatory reporting standards.
If for some reason you require a duplicate certificate, we are happy to process this request but it will take up to 30 days to receive a duplicate. Expedite requests can be fulfilled within 48 hours for a $25 expedite fee.