Is your front desk team converting prospective patients into scheduled appointments?
Every new-patient phone call is an opportunity to grow your acupuncture practice.
Follow these 6 simple tips to improve new-patient conversions:
1. Answer the phone by the second ring whenever possible.
2. Greet callers warmly and clearly state your practice name.
3. Avoid placing callers on hold. If necessary, keep hold times under 30 seconds.
4. Collect the caller’s name, phone number, and how they learned about your practice.
5. Listen carefully, show genuine interest, and explain how acupuncture may help address their concerns.
6. Once questions have been answered, confidently ask for the appointment and schedule their visit.
And, it is also important to stay on top of the specific insurance rules by scheduling workshops or courses with American Acupuncture Council Network to update your team on billing rules and payer requirements.
The American Acupuncture Council Network is the expert with over 3 decades of experience dealing with a wide range of acupuncture billing issues.
0 Comments