6 tips in successfully handling new-patient phone calls include…
Is your office staff having difficulty mastering new-patient phone calls and scheduling new patients?
The ability to master new-patient phone calls can make or break your acupuncture office’s success over the phone, especially with scheduling new patients.
6 tips in successfully handling new-patient phone calls include:
1- The phone should be answered by the second ring.
2- Clearly states the correct name of the acupuncture practice.
3- Avoid putting caller on hold, and if you have to, make it for no more than 30 seconds.
4- Get the caller’s name, phone number, and how they heard about the practice.
5- Show interest in the patient and how you can help them.
6- After answering the caller’s questions and collecting all the necessary information, schedule the appointment.
And remember, American Acupuncture Council Network the expert with over 3 decades of experience in dealing with a wide range of acupuncture billing issues.