How can small gestures create a big impact in your acupuncture patient phone communication?
The first “hello” sets the tone for the patient-practice relationship.
A trained receptionist understands the unique needs of acupuncture patients who may be in pain or anxious about their condition.
Proper receptionist phone etiquette includes:
Prompt and Warm Greetings,
Active and Empathetic Listening,
Patient-Centered Language(use “you” statements),
Empathy Statements (“I understand how uncomfortable that must feel.”
And, it is important to stay on top of the specific insurance rules by scheduling workshops or courses with American Acupuncture Council Network to update your team on billing rules and payer requirements.
Remember, the American Acupuncture Council Network is the expert with over 3 decades of experience dealing with a wide range of acupuncture billing issues.
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