Can waiving a patient’s copay or deductible create legal or insurance problems for your acupuncture practice?
Many insurance plans require patients to pay a portion of their healthcare costs through copays, coinsurance, or deductibles.
Routinely waiving these patient responsibilities may violate the terms of a provider’s contract with an insurance company and could raise compliance concerns.
In certain situations, such as documented financial hardship, waiving a patient’s financial responsibility may be appropriate.
When doing so, be sure to keep detailed records of the reason for the waiver and any payments collected.
Careful record-keeping and adherence to insurance contract requirements can help protect both your patients and your practice.
And, it is also important to stay on top of the specific insurance rules by scheduling workshops or courses with American Acupuncture Council Network to update your team on billing rules and payer requirements.
The American Acupuncture Council Network is the expert with over 3 decades of experience dealing with a wide range of acupuncture billing issues.
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